Murray State Theses and Dissertations

Abstract

Abstract

This study researched the education and training of public information officers (PIO) within Kentucky. Even though training exists, the effectiveness of prior training and education of currently employed public information officers is unknown. As the formalization and importance of the role has evolved in recent years, it is more important to determine and possibly create proper training and post-secondary courses to prepare public information officers for their role. Interviews were conducted, utilizing standard questions with practicing public information officers throughout the state. Research found inconsistent experience and a lack of training by public information officers prior to obtaining their role. Interviewees also provided data regarding helpful training and behavioral qualities that can be taught prior to and during their career. As a result of the study the researcher created a syllabus for a public information post-secondary course.

Keywords: public information, crisis communications, risk communications, strategic communications, incident command, emergency management, joint information center, information officers, spokespersons, government spokespersons, public affairs officers and community affairs officer

Year manuscript completed

2020

Year degree awarded

2020

Author's Keywords

ublic information, crisis communications, risk communications, strategic communications, incident command, emergency management

Dissertation Committee Chair

Teresa Clark

Committee Member

Randal Wilson

Committee Member

Brain Bourke

Document Type

Dissertation

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