Eastern Kentucky University
The Association Between Children’s Internalizing and Externalizing Behavior with Cancellation and No-Show Rates in a Community Mental Health Clinic
Institution
Eastern Kentucky University
Faculty Advisor/ Mentor
Jonathan Gore
Abstract
This study investigates the association between children’s symptomology, as determined by BASC-2 PRS scores, and cancellations by parents using data collected on 88 children in a Community Mental Health Clinic. It was hypothesized that internalizing behaviors are positively correlated with no-show and cancellation rates, and that externalizing behaviors are negatively correlated with no-show and cancellation rates. A bivariate analysis was run across all variables and it was determined that internalizing behaviors are positively correlated with cancellation rates (r=.229, p<.05), sessions (r=.440, p<.01), and phone calls (r=.21, p<.05). Given a higher likelihood of cancellation for child clients with internalizing behaviors, an increase in reminder calls and education for the parents of those child clients may result in fewer cancellation issues.
The Association Between Children’s Internalizing and Externalizing Behavior with Cancellation and No-Show Rates in a Community Mental Health Clinic
This study investigates the association between children’s symptomology, as determined by BASC-2 PRS scores, and cancellations by parents using data collected on 88 children in a Community Mental Health Clinic. It was hypothesized that internalizing behaviors are positively correlated with no-show and cancellation rates, and that externalizing behaviors are negatively correlated with no-show and cancellation rates. A bivariate analysis was run across all variables and it was determined that internalizing behaviors are positively correlated with cancellation rates (r=.229, p<.05), sessions (r=.440, p<.01), and phone calls (r=.21, p<.05). Given a higher likelihood of cancellation for child clients with internalizing behaviors, an increase in reminder calls and education for the parents of those child clients may result in fewer cancellation issues.