Title

Behind the Scenes of a Car Dealership

Abstract

This paper accompanies a training video for the dealership. This video and paper will be shown and given to all new employees so that they know how the dealership runs and what each department does to get a vehicle ready to sell and how they sell it. This is important to new employees because it will teach them in a more effective way. The paper explains everything that goes into selling a vehicle. There is a review of what goes on before the vehicle gets to the dealership, the steps of the PDI process, detailing process, and the photography process. Additionally, the paper reviews the buying and finance process, and the follow-up process. Each step is very crucial and without them, the car buying process would not go as smoothly.

Year Manuscript Completed

Fall 2021

Senior Project Advisor

Tricia Jordan

Degree Awarded

Bachelor of Integrated Studies Degree

Field of Study

Commerce & Leadership

Document Type

Thesis

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