Title

Effective Communication Through Nursing Handoff

Presenter Information

Allison ManleyFollow

Academic Level at Time of Presentation

Senior

Major

Nursing

2nd Student Academic Level at Time of Presentation

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Presentation Format

Event

Abstract/Description

Miscommunications or failure to communicate is a large causative factor to hospital sentinel events. A major component of nursing practice is to ensure that communication is properly facilitated through the transition of care between health care providers. Effective communication during nursing handoff is a vital aspect in patient safety and satisfaction. Responsibility and accountability of care for a patient is exchanged with the oncoming nurse during nursing handoff. The typical information reviewed during handoff is diagnosis, history, procedures performed, hemodynamic trends, medications, and patients plan of care. With today’s complex health care system, patients see many different providers increasing the opportunity for missed information during shift report. Shift report that doesn’t occur at the bedside can result in distractions and interruptions and prevents the patient from participating in care. Bedside report allows inclusion of the patient and permits families in decision making. The aim of the study is to improve patient safety by applying methods for effective communication during shift change and increase patient satisfaction. Objectives include increasing the awareness of communication errors during handoff report and increasing teamwork and collaboration by incorporating end of shift bedside report. Research questions consist of whether bedside report results in increased patient safety rates including decreased patient falls and decreased medication errors. Along with nurse, patient, and family satisfaction.

Fall Scholars Week 2018 Event

Evidence Based Best Practices in Clinical Healthcare

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Effective Communication Through Nursing Handoff

Miscommunications or failure to communicate is a large causative factor to hospital sentinel events. A major component of nursing practice is to ensure that communication is properly facilitated through the transition of care between health care providers. Effective communication during nursing handoff is a vital aspect in patient safety and satisfaction. Responsibility and accountability of care for a patient is exchanged with the oncoming nurse during nursing handoff. The typical information reviewed during handoff is diagnosis, history, procedures performed, hemodynamic trends, medications, and patients plan of care. With today’s complex health care system, patients see many different providers increasing the opportunity for missed information during shift report. Shift report that doesn’t occur at the bedside can result in distractions and interruptions and prevents the patient from participating in care. Bedside report allows inclusion of the patient and permits families in decision making. The aim of the study is to improve patient safety by applying methods for effective communication during shift change and increase patient satisfaction. Objectives include increasing the awareness of communication errors during handoff report and increasing teamwork and collaboration by incorporating end of shift bedside report. Research questions consist of whether bedside report results in increased patient safety rates including decreased patient falls and decreased medication errors. Along with nurse, patient, and family satisfaction.