Abstract

This project will explore workplace relationships including the impact on the employee as well as the impact on the business. Strong workplace relationships among co-workers and leadership lead to both committed and productive employees.

Assuming an eight-hour work day, adults spend nearly a third of their lives in the workplace. Workplace relationships have the ability to drive teamwork and progress just as the workplace culture and environment is able to drive talented resources to vacate their positions. Staff turnover can be costly for employers and negatively impact customer satisfaction. Business leaders can aim to build a culture that emphasizes these positive relationships through team building and the implementation of associate engagement and retention programs. The effort expended to build relationships will pay off in the way of increased customer satisfaction and more productive employees.

Topics explored in this work will also include conflict in the workplace, peer relationships, superior/subordinate relationships, and the impact of these workplace relationships. Workplace relationships extend far beyond just the employee, but also have an impact on customer satisfaction, business operations, employee satisfaction and employee turnover.

Employee engagement will be defined as well as the role of employee engagement in building relationships. The benefits of employee engagement programs will also be addressed as well as the tie in to organizational culture. Organizational culture has a significant role in workplace relationships and is influenced by the measures implemented at the leadership level. The effort to build employee engagement into organizational culture has a positive direct and indirect impact on building positive workplace relationships.

Year Manuscript Completed

Fall 2019

Senior Project Advisor

G. Michael Barton

Degree Awarded

Bachelor of Integrated Studies Degree

Field of Study

Commerce & Leadership

Document Type

Thesis - Murray State Access only

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